Questions
Common questions
Straight answers about what membership means, and what to do if something goes wrong.
What does Official Member mean?
It means the supplier's evidence was checked and verified against our 14 published checks as at their assessment date. It is not a recommendation, endorsement or guarantee.
Do I still need to do my own checks?
Yes. Membership shows the evidence we saw on the assessment date. Things can change, so always read your contract and ask questions before you book.
How often are members checked?
Every member is fully re-assessed every year. If they aren't, their listing is suspended.
Can a supplier pay to become a member?
No. The application fee pays for the assessment itself. Suppliers who don't pass every check are not listed.
How do I know a badge is real?
Use the supplier checker on this site. If a business shows our badge but doesn't appear in the checker, please tell us.
How do I complain about a member?
Email weddingsupplierstandarduk@outlook.com with the business name, what happened and any documents. We review every complaint against our Code of Conduct and may suspend a listing while we look into it. We can't get money back for you, but we'll point you to the right organisation.
Is the checker free for couples?
Yes. It will always be free for couples.